Frequently Asked
Questions
At VI-Power Gold, we strive to ensure that your order reaches you as quickly as possible. Typically, home delivery takes between 5-7 business days from the date of purchase. However, delivery times may vary based on your location and the availability of the items. For the most accurate delivery estimate, please check the shipping details provided at checkout or contact our customer service team. We are committed to providing prompt and reliable service to ensure your satisfaction.
Yes, you can collect your order from one of our local stores. When placing your order, simply select the “In-Store Pickup” option at checkout. Once your order is ready for collection, you’ll receive a notification with details on how and when to pick it up. If you have any questions about the pickup process or need assistance locating a store, please don’t hesitate to contact our customer service team. We look forward to serving you!
Currently, our standard delivery services are available Monday through Friday. Weekend deliveries are not part of our regular schedule. However, we do offer expedited shipping options that may include weekend delivery in certain areas. For more information on expedited shipping or to check if weekend delivery is available for your location, please contact our customer service team. We’re here to help ensure your order arrives as quickly as possible!
If you need to change or cancel your order, please contact our customer service team as soon as possible. We can accommodate changes or cancellations within 24 hours of placing your order, provided it has not already been processed or shipped. For changes to your order, including item modifications or address updates, please provide us with the details promptly. Once your order has been processed or shipped, we may not be able to make modifications, but we’ll do our best to assist you.
To request a change or cancellation, please reach out to us at the earliest. We appreciate your understanding and are here to help with any adjustments you need!
We’re sorry to hear if you’ve received a damaged item. At VI-Power Gold, we strive to ensure that all products are delivered in excellent condition. If you receive an item that is damaged, please follow these steps:
Report the Issue: Contact our customer service team as soon as possible, ideally within 48 hours of receiving your order.
Provide Details: Include your order number and a description of the damage. If possible, please provide photos of the damaged item and packaging to help us assess the situation.
Return or Replacement: We will arrange for a return of the damaged item and provide you with a replacement or issue a refund, depending on your preference and stock availability.
Your satisfaction is our priority, and we will work quickly to resolve the issue and ensure you receive a product that meets your expectations.
Thank you for your understanding and cooperation.
